During the recent What’s Next with AWS event, CEO Matt Garman, SVP Colleen Aubrey, CMO Julia White, and leaders from OpenAI showcased how they and their customers are transforming business operations through agentic AI. Here’s a roundup of the major reveals.
Amazon Quick: Your New AI Work Companion
Amazon Quick is an intelligent assistant that connects to your tools, learns your preferences, and takes action on your behalf. Starting today, several new capabilities are available.
Desktop App (Preview)
The new desktop application lets you maintain a personalized experience by staying linked to local files, calendar, and communications without needing a browser.
Free and Plus Pricing Plans
You can sign up in minutes using a personal email or existing Google, Apple, GitHub, or Amazon credentials—no AWS account required.
Generate Visual Assets on the Fly
Quick now allows you to create polished documents, presentations, infographics, and images directly from the chat interface, removing the need for design skills or lengthy formatting.
Easily Connect Quick to More Apps
Native integrations have expanded to include Google Workspace, Zoom, Airtable, Dropbox, and Microsoft Teams.
Build Custom Apps with Quick (Preview)
You can use natural language to create intelligent apps, dashboards, and web pages that are deeply integrated with your business workflows.
Learn more about Quick’s new desktop app or visit the official Amazon News post for details.
Amazon Connect Evolves into Four Specialized AI Solutions
Amazon Connect has transformed from a single product into a suite of four agentic AI solutions designed to plug into existing processes:
Amazon Connect Decisions
This supply chain planning and intelligence solution shifts teams from crisis management to proactive decision-making. It combines 30 years of Amazon operational science with 25+ specialized tools, adapting to your business and continuously improving operations.
Amazon Connect Talent (Preview)
An agentic AI hiring solution built for talent acquisition leaders managing high-volume recruitment. It delivers AI-led interviews, science-backed assessments, and consistent evaluation, helping recruiters hire quality candidates faster while reducing human bias.
Amazon Connect Customer
Formerly known as Amazon Connect, this solution delivers intelligent, personalized customer experiences across voice, chat, and digital channels. New configuration capabilities allow organizations to set up conversational AI in weeks without technical expertise.
Amazon Connect Health
An agentic AI solution tailored for healthcare, designed to streamline clinical workflows and improve patient engagement through intelligent automation.
Explore Amazon Connect Decisions and other solutions to see how they fit your organization.
These announcements mark a significant step in AWS’s vision for agentic AI, empowering businesses to automate complex tasks and make smarter decisions faster.